Privacy Policy

1. Information We Collect

1.1 Information You Provide

• Account Information: Email address, name, and any profile information you choose to provide
• Content: Messages, files, images, and other content you post or upload to the Service
• Payment Information: Billing details processed securely through Stripe (we do not store payment card information)
• Support Communications: Information you provide when contacting our support team

1.2 Information We Collect Automatically

• Usage Data: How you interact with the Service, features used, and time spent
• Device Information: Browser type, operating system, IP address, and device identifiers
• Log Data: Server logs including access times, pages viewed, and system activity
• Cookies and Tracking: Essential cookies for functionality and authentication

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Service
• Process transactions and send related information
• Send technical notices, updates, and security alerts
• Respond to comments, questions, and customer service requests
• Monitor and analyze usage patterns and trends
• Detect, investigate, and prevent fraudulent transactions and other illegal activities
• Personalize and improve your experience
• Comply with legal obligations

3. Information Sharing and Disclosure

3.1 We Do Not Sell Your Data

We do not sell, trade, or otherwise transfer your personal information to third parties for their marketing purposes.

3.2 When We May Share Information

We may share your information only in the following circumstances:

• With Your Consent: When you explicitly agree to share information
• Service Providers: With trusted third-party service providers who assist in operating our Service (such as Stripe for payments)
• Legal Requirements: When required by law, subpoena, or court order
• Safety and Security: To protect the rights, property, or safety of Chat Wave Pro, our users, or others
• Business Transfers: In connection with a merger, acquisition, or sale of assets

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication requirements
• Secure hosting infrastructure
• Employee training on data protection

However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as necessary to:

• Provide the Service to you
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

When you delete your account, we will delete or anonymize your personal information within 30 days, except where we are required to retain certain information by law.

6. Your Rights and Choices

6.1 Access and Control

You have the right to:

• Access and review your personal information
• Update or correct your account information
• Delete your account and associated data
• Export your data in a portable format
• Opt out of non-essential communications

6.2 European Users (GDPR)

If you are located in the European Economic Area, you have additional rights including:

• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Right to lodge a complaint with a supervisory authority

6.3 California Users (CCPA)

California residents have the right to:

• Know what personal information is collected
• Know whether personal information is sold or disclosed
• Say no to the sale of personal information
• Access personal information
• Request deletion of personal information
• Equal service and price, even if you exercise your privacy rights

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Remember your preferences and settings
• Maintain your login session
• Analyze usage patterns and improve our Service
• Provide security features

You can control cookies through your browser settings, but some features may not function properly if you disable cookies.

8. Third-Party Services

Our Service may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies.

Key Third-Party Services:

• Stripe: Payment processing (see Stripe's Privacy Policy)
• Email Service Providers: For sending transactional emails
• Cloud Hosting: For secure data storage and service delivery

9. Children's Privacy

Our Service is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal information, we will take steps to delete such information.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by:

• Posting the new Privacy Policy on this page
• Updating the "Last Updated" date
• Sending you an email notification for material changes

Your continued use of the Service after changes become effective constitutes acceptance of the updated Privacy Policy.

12. Data Protection Officer

For questions about data protection and privacy, you can contact our Data Protection Officer at the email address below.